This website is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only. This website is for information purposes only and its content is subject to change without notice.

Nothing on this website shall be deemed to constitute financial or legal advice. If you require such advice, you should consult an appropriately qualified professional.

Disclaimer

Whilst Property Masters uses all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representations or warranties are made (expressed or implied) as to the accuracy, currency or completeness of such information. Property Masters cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website.

Property Masters makes no warranty that this website is free from errors, defects or viruses.

Copyright Notice

The entire contents of this website are the property of Property Masters International Ltd and are subject to copyright with all rights reserved. You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit, or use for any commercial purpose, any information from this website without prior written consent.

Regulatory

Property Masters is a trading name of Property Masters International Ltd (company number 14231120), registered in England and Wales at 113 London Road, Morden, SM4 5HP.

Applicable Law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

Security

If you share a computer with someone else or use a public system (e.g. in a library or internet café), we advise you to close all browser windows when you have finished browsing to help protect any personal information stored temporarily in the computer's memory.

Our Commitment

Property Masters is committed to making its website accessible and usable by as many people as possible, regardless of ability or technology. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

What We Do

• Use clear, plain English throughout the website
• Ensure text and background colours have sufficient contrast
• Provide text alternatives for non-text content
• Make sure the website can be navigated using a keyboard alone
• Ensure all forms are clearly labelled

Reporting Accessibility Issues

If you experience any difficulty accessing any part of this website, please contact us and we will do our best to assist you and to improve our accessibility.

Property Masters International Ltd
113 London Road, Morden, SM4 5HP
Email: info@thepropertymasters.co.uk

Further Help

If you need information in a different format, or would like to speak to someone directly, please do not hesitate to contact us. We are happy to provide information by telephone, email or in print.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

How We Use Cookies

The Property Masters website may use cookies for the following purposes:

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core features such as security and page navigation. These cannot be switched off.

Analytical / Performance Cookies

These cookies allow us to understand how visitors use our website, for example which pages are visited most often. All information collected is aggregated and anonymous. We use this data to improve the website experience.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your location or language preferences) and provide enhanced, more personalised features.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and some parts of the website may no longer be fully accessible.

For more information about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.

Step 1 — Contact Us Directly

If you have a complaint, please contact us in the first instance. We will acknowledge your complaint within 3 working days and aim to provide a full written response within 15 working days.

Property Masters International Ltd
113 London Road, Morden, SM4 5HP
Email: info@thepropertymasters.co.uk
Tel: 02037471407

Step 2 — Internal Review

If you are not satisfied with our initial response, you may request that your complaint is reviewed by a senior member of our team. We will respond to any escalation within 15 working days.

Step 3 — Independent Redress

If we are unable to resolve your complaint to your satisfaction within 8 weeks of your original complaint, or if you remain dissatisfied after our final response, you have the right to refer your complaint to the Property Redress Scheme (PRS) — an independent, government-approved redress scheme.

Property Masters is a trading name of Property Masters International Ltd (company number 14231120), registered in England and Wales at 113 London Road, Morden, SM4 5HP. Membership of the Property Redress Scheme is a legal requirement under Section 83(7) of the Consumer Rights Act 2015.

What is Client Money Protection?

The law requires all letting agents in England to belong to a government-approved Client Money Protection scheme. This protects landlords and tenants in the event that an agent misappropriates their money.

Property Masters International Ltd is a member of the Propertymark CMP Scheme, which is a government-approved scheme under The Client Money Protection Schemes for Property Agents (Requirement to Belong to a Scheme etc.) Regulations 2019.

Our Certificate

Our Client Money Protection Certificate is displayed below as proof of our membership:

Propertymark Conduct & Membership Rules

As a member of Propertymark, Property Masters International Ltd adheres to the Propertymark Conduct and Membership Rules, including the rules for the handling of Client Money, as required by Section 5(2)(b) of The Client Money Protection Schemes for Property Agents (Approval and Designation of Schemes) Regulations 2018.

View Propertymark Rules ↗

Permitted Payments

When you have found a property you want to rent, Property Masters will provide you with a Tenancy Fee Declaration. This explains the application process as well as shows you any permitted payments which are due before you sign your Tenancy Agreement and any which may become payable during and after the tenancy. This will also include confirmation of the agreed rent and the deposit. Below is a list of our current permitted payments. Please ask a member of staff for a full breakdown of permitted payments that may be payable before, during and after a tenancy for any property that you are interested in.

Permitted Payments Before Moving In

Holding Deposit

With your permission, this can be deducted from the first month’s rent. One week's rent to reserve the property (or per room in a room rental agreement). This will be held for 14 days whilst referencing takes place.

Security Deposit (Rent under £50,000 per year)

Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (Rent over £50,000 per year)

Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Permitted Payments After Moving In

Rent Arrears

The tenant will be liable to the landlord/agent’s interest at the rate of 3% per annum above the Bank of England Base Rate from time to time on any rent or other money payable under the agreement remaining unpaid for more than 14 days after the day it became due.

Lost Key(s) or Other Security Devices

Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord, and any other persons requiring keys will be charged to the tenant.

Variation / Novation (Tenant's Request)

£50 per change to cover the costs associated with preparation and execution of new legal documents.

Change of Sharer (Tenant's Request)

£50 per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking the landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration, as well as preparation and execution of new legal documents.

Early Termination (Tenant's Request)

Should the tenant wish to leave their contract early, they shall be liable for the landlord’s incurred costs in letting the property, as well as all the rent under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent left outstanding on the tenancy.

Our Legal Obligations

Property Masters International Ltd is required by law to comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended). As a letting agent, we are supervised by HMRC for anti-money laundering (AML) purposes.

Customer Due Diligence

To comply with these regulations, we are required to carry out customer due diligence (CDD) checks on all clients before entering into a business relationship. This means we will ask you to provide:

• Proof of identity (e.g. valid passport or driving licence)
• Proof of address (e.g. a recent utility bill or bank statement)
• Source of funds documentation where required

We may also carry out electronic verification checks using third-party identity verification services.

Why We Ask for This Information

We understand that providing personal documentation can feel intrusive, but these checks are a legal requirement and are carried out to protect all parties involved in a property transaction. We treat all information provided with the utmost confidentiality in accordance with our Privacy Notice.

Suspicious Activity Reporting

We are legally required to report any knowledge or suspicion of money laundering to the National Crime Agency (NCA). We are unable to inform any client if a report has been made, as this could constitute a criminal offence known as "tipping off".

Further Information

For further information on anti-money laundering regulations, please visit:

Gov.uk — AML Guidance ↗    HMRC AML ↗

Property Masters is a trading name of Property Masters International Ltd (company number 14231120), registered in England and Wales at 113 London Road, Morden, SM4 5HP. Supervised by HMRC for AML purposes.